You can create templates using your Facebook/Meta Business Manager. Make sure you have a Meta Business Manager account and a WhatsApp Business Account (WABA) before proceeding.
More info →WhatsApp requires businesses to use a pre-approved template message for the first interaction in a conversation to ensure compliance with its messaging policies. This helps maintain quality, prevent spam, and establish trust with customers. Once the customer responds, businesses can send free-form messages within a 24-hour window.
The 24-hour messaging window is a rule set by WhatsApp that allows businesses to send messages to users only within 24 hours of the user’s last message. This policy is designed to prevent spam and ensure user control over conversations.
Free Messaging Within 24 Hours:
Template Messages After 24 Hours:
Reopening the 24-Hour Window:
Best Practices:
You can set up multiple departments, each with a different WhatsApp Business number, allowing seamless communication across teams while keeping conversations organized within Zoho CRM.
Refer Video →Welcome Message is an automated greeting sent to users when they initiate a conversation with your business on WhatsApp. It’s the first interaction a customer has with your business, so it should be warm, professional, and informative.
Purpose:
Example of a Welcome Message:
“Hello! Welcome to [Your Business Name]. We’re here to assist you. Please let us know how we can help today!”
Best Practices:
An effective WhatsApp Business greeting message should be warm, professional, and engaging, setting the right tone for customer interactions. Here are a few examples based on different business needs:
General Welcome Message
"Hi {{1}}, welcome to [Your Business Name]! 😊 We're here to assist you. Let us know how we can help!"
Support-Focused Message
"Hello {{1}}, thanks for reaching out! Our support team will assist you shortly. Meanwhile, check our FAQs here: [link]."
E-Commerce or Retail Message
"Hi {{1}}, great to have you here! 🎉 Explore our latest offers and best deals: [link]. Let us know if you need assistance!"
Service-Based Business
"Hello {{1}}, welcome to [Your Business Name]! We’re excited to serve you. Let us know your requirements, and we'll assist you!"
Would you like me to tailor one for your specific use case? 😊
You can connect multiple WhatsApp numbers under the same WhatsApp Business Account in HelloSend. If you have any questions or need assistance, feel free to reach out at assist@hellosend.com
Yes! You can connect multiple WhatsApp numbers in HelloSend, manage them easily, and switch between them as needed.
If your WhatsApp Business Account (WABA) is already set up with Meta, you will receive a verification code via SMS or voice call during the connection process. Once verified, you can link your number to HelloSend and start messaging. For any assistance, contact assist@hellosend.com.
If your WhatsApp Business number gets blocked, you won’t be able to send or receive messages through the API. This usually happens due to policy violations, high spam reports, or excessive messaging without user consent. To resolve this, you can appeal the block through Meta Business Support and ensure compliance with WhatsApp’s guidelines. If needed, you can also register a new number.
Yes, businesses should verify their WhatsApp Business accounts to build trust and credibility with customers. A verified account not only helps businesses differentiate themselves from competitors but also attracts new customers by showcasing authenticity.
How to Verify a WhatsApp Business Account:
Information Required for Verification:
HelloSend's monthly subscription covers platform access, while Meta’s conversation-based pricing applies separately for WhatsApp messaging. Additional fees may apply for message automation, campaigns, or high-volume messaging. For detailed pricing, feel free to reach out to assist@hellosend.com. 😊
WhatsApp Business pricing follows Meta’s conversation-based model, where charges apply per 24-hour conversation window based on the category (Marketing, Utility, Authentication, or Service). The first 1,000 service conversations per month are free. Additional fees may apply for message automation, campaigns, or high-volume messaging.
Meta Business Suite (previously Facebook Business Suite) provides a comprehensive platform for managing your business across Facebook, Instagram, and WhatsApp. By adding a payment method to your WhatsApp Business account through Meta Business Suite, you can simplify transactions, allowing customers to pay for your products and services effortlessly. This step-by-step guide will help you navigate the process smoothly.
More info →When switching a WhatsApp registered account or number from another provider to HelloSend, Two-Factor Authentication (2FA) may already be enabled, which can lead to an error when sending messages:
More info →A "hot" display name is unlikely to be approved on the WhatsApp Business API because it may be deemed too suggestive or inappropriate. WhatsApp enforces strict guidelines to ensure display names clearly represent a business identity without using sexually explicit, provocative, or overly casual language.
You may be unable to send messages due to an unverified or restricted WABA, messaging limits, unapproved templates, insufficient balance, or technical issues like network errors or expired API tokens.
If you see "Message Not Delivered," check if your WABA is active, the recipient’s number is valid, and the message template is approved. Also, ensure you haven’t hit messaging limits or faced API issues.
If your connection to WhatsApp Business is lost, check your WABA status, API token validity, and network connection. Re-authenticate if needed or reconnect through HelloSend settings.
You can contact HelloSend support by emailing assist@hellosend.com or reaching out through the support option in the HelloSend dashboard.
