Privacy Policy

“HelloSend,” “https://www.hellosend.com,” has implemented this privacy policy (the “Policy”) to underscore our commitment to your privacy. The personal information you provide will be utilized to enhance the products and services we offer.
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This policy outlines the procedures for collecting and using your personal information. By accessing this site directly or via any other site, you consent to the terms and conditions set forth in this policy. It is important to review the entire privacy policy, as it applies universally to all users of this website. Please note that this policy exclusively governs our site, and we disclaim any responsibility for the content or privacy practices of external websites linked from or linking to this site.
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We may periodically update our privacy policy, and we recommend that you regularly review this page to stay informed about the most current version.

At HelloSend, we gather information from you through various methods on this site.

When you make a purchase on HelloSend you will be required to provide us with certain personal details, including but not limited to your first and last name, shipping and billing address, phone number, email address, and credit card information. This personal information is utilized for billing purposes, to fulfill your orders, to communicate with you regarding your order and the product, and for internal marketing activities. Should any issues arise during the processing of your order, we may use your personal information to reach out to you. You may opt out of receiving any or all communications from us by contacting us at support@hellosend.com.

While using our service, we may collect anonymous information about your use of the product to aid us in planning future improvements at HelloSend.  Such information includes technical information about your mobile or desktop device, such as the model and software versions, as well as information about which features of our applications and services you use and the length of time you use such features. Should you encounter errors in the use of the application, the application may report such errors along with information about what activity you were performing at the time. All such data are collected and transmitted anonymously.

Cookies are small text files stored on your device (such as a computer, smartphone, or tablet) when you visit a website. They are commonly employed to optimize website functionality and to provide information to the website owner.

We utilize cookies for several purposes:
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1. Essential Cookies: These cookies are critical for the seamless operation of our website. They facilitate navigation and enable the use of various features. Without these cookies, certain functionalities of our site may be impaired.
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2. Analytics Cookies: We deploy analytics cookies to gather data on visitor interactions with our site. This data aids in enhancing website performance and improving the user experience. The information collected is anonymized and does not personally identify you.
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3. Advertising Cookies: We may use advertising cookies to deliver targeted advertisements based on your interests. These cookies monitor your browsing behavior and are typically set by third-party advertising networks with our authorization.
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4. Preference Cookies: These cookies remember your preferences and settings, such as language and region, to improve your browsing experience.

You can control and manage cookies on your device through your browser settings. Be aware that disabling certain cookies may impact your ability to access specific features of our website.

HelloSend website may include cookies set by third-party services or partners. These third parties may have their own privacy policies, and we recommend reviewing those policies to understand how they utilize cookies.

HelloSend may periodically update this cookie policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We advise you to review this policy regularly to stay informed about our use of cookies.

We utilize your personal information for:
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1. Processing and Support: To handle transactions and provide customer service.
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2. Product Updates: To notify you of changes to our products.
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3. Data Improvement: To analyze data and enhance our offerings.
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4. Service Monitoring: To track and ensure proper service usage.
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5. Technical Issues: To detect and address technical problems.
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6. Contract Fulfillment: To manage billing and collections, as well as enforce contracts.
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7. Account Notices: To send account-related updates, such as renewals.

8. Marketing: To share relevant offers and product information unless opted out.
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9. Consent-Based: For any other purpose with your permission.

We may share your information with third parties that perform specific functions on our behalf. Only the information necessary for them to provide their services will be disclosed. Additionally, we may share non-personal information with third parties, such as advertising partners, which does not identify you or any user personally.

We may disclose personal or financial information in response to law enforcement requests, subpoenas, court orders, or as legally required. We may also release personal information to protect our legal rights, enforce our terms and conditions, or safeguard ourselves or others.

We do not sell, trade, or rent personally identifiable information as part of our routine business operations. However, in the event of an acquisition, merger, or asset sale, your personal information may be transferred to the acquiring entity. Such disclosure will adhere to the privacy policy in effect at the time.

Your personal data is stored on secure servers at OAppS in the United States. We implement reasonable measures to protect your data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
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When using our product, you may grant us access to your data, including files and personal information, on remote servers. We use this data solely to provide the service and ensure it is stored securely.

HelloSend will retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy. This includes retaining and using your personal data to comply with legal obligations, honor unsubscribe requests, resolve disputes, meet financial audit requirements, and enforce our agreements and policies.
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We will also keep usage information for internal analysis. Typically, usage information is retained for a shorter duration, except when it is used to enhance security, improve product functionality, or when legally required to be retained for extended periods.

We process and store data about you on servers located in the USA. Consequently, your information, including personal data, may be transferred, processed, and stored outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction. By consenting to this privacy policy and submitting your information, you agree to such transfers.
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The personal data we store is not highly sensitive and is necessary for standard business operations. Specifically, personal data, as described in this policy, is stored on US-based servers or in cloud storage services managed by both US and international companies. We (along with all third-party entities we work with) adhere to the 2018 EU GDPR privacy regulations for EU residents. According to the GDPR, the use and storage of minimal customer personal data fall under the "Legitimate Interests" legal basis, which is deemed appropriate for data storage and use. This represents a reasonable and expected practice for managing customer and prospective customer data.

We recognizes that all data processed through our services is confidential. We are committed to maintaining the confidentiality of this information and will not disclose it to third parties or use it for our benefit without explicit written consent from the user.

We will only share confidential information with employees and contractors who need it to provide our services. Similarly, users are expected to uphold confidentiality concerning data received from HelloSend.

Our services may include links to third-party sites that we do not operate. Clicking on these links will redirect you to the third party’s site. We strongly recommend reviewing the privacy policies of any sites you visit.
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We do not control and are not responsible for the content, privacy policies, or practices of third-party sites or services.

We are committed to protecting children’s privacy and do not knowingly or intentionally collect personally identifiable information from individuals under the age of 13. By using our site, you confirm that you are either 18 years of age or using it under the supervision of a parent or guardian. If you are under 13, please refrain from submitting any personal information and seek assistance from a parent or guardian.


If you become aware that a child has provided us with personal data, please notify us immediately. If we discover that we have collected personal data from children without verified parental consent, we will take appropriate measures to remove that information from our servers.

We may revise or update this privacy policy periodically. Any changes will be posted on the site to ensure you are informed about the information we collect, use, and disclose. We recommend reviewing this Policy regularly for any updates. Changes are effective upon posting on this page.
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For any questions regarding this Policy, please contact us at support@hellosend.com.

For inquiries about this Policy, please reach out to us through the following channels:
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Email: assist@hellosend.com
Website: https://www.hellosend.com
Phone: +1 (351) 213-6493