How to Disable Two-Factor Authentication (2FA) in
Facebook Business Manager?

When switching a WhatsApp registered account or number from another provider to HelloSend, Two-Factor Authentication (2FA) may already be enabled, which can lead to an error when sending messages:

"Failed to send message. The account does not exist in the Cloud API. Use the /register API to create an account first."

To resolve this:
  1. Follow the step-by-step guide below to disable 2FA in your Facebook Business account.
  2. After disabling 2FA, go to the WhatsApp section in HelloSend, revoke the previous connection, and then reconnect your WhatsApp account with HelloSend.

Sign In

Step 1: Open Facebook Business Manager

Step 2: Disable Two-Step Verification

  • Navigate to Settings: Click on the "More" option to access additional settings.
  • Disable Two-Step Verification: Go to "Two-Step Verification" and select the option to turn it off.
  • Confirm Action: Follow any prompts to confirm turning off two-step verification for the selected phone number.

Step 3: Verfify on your email

  • An email will be sent to the email address of your Facebook Business Manager admin.
  • Open the email with the subject line: "WhatsApp Two-Step Verification Reset."
  • You will be directed to a confirmation page.
  • Confirm the action to disable two-step verification and complete the process. 
For any issues or queries, contact our support team at assist@hellosend.com
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