7 Best Text Messaging Services For Business 2025

Text messages are the shortest way of communication. Multiple businesses use this trick to send their customers the latest updates, sales, offers, and more. According to recent data, SMS recipients click on links within the messages, and 47% of those who click proceed to make a purchase.

Text messaging services offer businesses a quick, trustworthy, and smooth way to connect with their audience. Many business people prefer to use the SMS marketing tool to effectively and efficiently reach their target audience.

This blog lists the top 7 text messaging tools of 2025 that many businesses prefer to send recent updates to their customers via text messages.

So, let’s begin!

Benefits Of Using Text Messaging Services For Your Business

1) Instant Customer Engagement

Text messages are usually read within a few minutes, so they are considered perfect for any updates or campaigns that need attention. This quick response capability helps a business satisfy the customer's need as soon as possible, which improves customer satisfaction and confidence in the business.

• From daily specials to a vital update, with SMS, the message is received and recognized instantly.
• Engaging consumers instantly helps them bond well with their clients while mapping ways of overcoming competitors.

2) Cost-Effective Communication

Unlike making a phone call or sending an email, SMS can significantly impact customer relations while being relatively inexpensive. The Internet is especially a boon to businesses as it can address a broad public at an incredibly low cost compared to other media options.

• Further, SMS also eliminates other costs such as printing the messages, sticking stamps, and other hand delivery charges.
• SMS is suitable for every pocket.

Don’t Miss Out, Read This blog: Enhance customer communication with omnichannel messaging.

3) Exceptional Open And Response Rates

SMS has open rates above 90 per cent, making it one of the best business channels. Unlike emails, which may be ignored or unread! Labelled as SPAM, text messages, if properly programmed, will always get to the intended recipient.

• Such a high open rate means better customer interaction and faster response time.
• It also translates to better communication and the likelihood of achieving a marketing or operational goal with businesses.

4) Scalability For All Business Sizes

As for the smallest startups and great companies, text messaging services can easily harmonize the volume of necessary communications. Telecommunications applications need not be complicated to support startups, yet there can be a graduated approach where complex solutions are introduced as the startup progresses.

• Bulk messaging and integration features are useful to enterprises for providing customers with strategies for mass commutations.
• SMS's flexibility makes it a useful marketing tool no matter the phase of a business's growth.
  

5) Enhanced Operational Efficiency

Text messaging services have a whole automation option, where the business can set up alerts, reminders, and follow-ups. Such tasks can be repetitive and time-consuming, not to mention the potential for being prone to errors.

• These practices do not lend themselves well to operating a business if done manually.
• By employing SMS, a company also increases its ability to communicate with its customers and improve their satisfaction. 

Also, Read This Blog: Increase Shopify store ROI with messaging.

6) Increased Customer Retention

Informal communication for private businesses through text messages allows organizations to maintain interaction with customers and keep them engaged. In other cases, customers receive targeted messages, such as birthday greetings or personal offers, that enhance their value in the company.

• Regular contact reinforces recognition for your brand and prompts the customer to return to patronize your brand or service again.
• In the long run, this results in enhanced customer relations, increasing retention rates for business development.
  

7 Best Text Messaging Services for Business

1. Hellosend

Best For:  Boost sales with smart SMS and coordinate messaging across various channels alongside a consolidated inbox.

Hellosend is one of the best and easiest CRM messaging tools for any business. It stands out for its user-friendly interface and robust features, which will blow your mind. This text messaging tool helps busy people manage SMS marketing smoothly.

Additionally, this tool simplifies customer communication by instantly delivering innovative and latest updates to your customers.

It offers affordable pricing and automated campaigns, making it an excellent choice for SMEs.

Top Features

• SMS Marketing: You can engage and connect directly with your customers with your customers through personalized SMS Campaigns.
• WhatsApp Marketing: You can easily connect with billions of your customers on WhatsApp. Also, you can enjoy multimedia support and personalized engagement with this feature.

Pricing Plans

HelloSed packages offer flexibility and value. To learn more about it, please visit HelloSend pricing plans.

• Monthly: $15 per user/month - Min 3 users
• Yearly: $9 per user/month - Min 3 users

2. TextMagic

_{Best For: Small to medium businesses seeking a reliable, easy-to-use text messaging platform with bulk SMS capabilities.}

TextMagic is an open text messaging interface ideal for businesses intending to send group text messages or monitor two-way communication.

Top 2 Features

• Bulk SMS Messaging: Send many messages to customers worldwide.
• Two-Way SMS Chat: Manage real-time conversations directly through the platform.

Pricing Plans

• Starting: $0.04 per SMS (costs vary by country).

3. ClickSend

^{Best For: Businesses of all sizes require multi-channel communication tools with API integration for scalability.}

ClickSend is an all-in-one messaging solution. Businesses can use the same platform to send SMS, MMS, and even emails. Its clean and simple design and flexible APIs will suit any organization that needs to handle multiple communication channels.

Top 2 Features

• Multi-Channel Messaging: Supports SMS, MMS, and Email for diverse communication needs.
• Scalable APIs: Flexible APIs allow seamless integration into your existing systems.

Pricing Plans

• SMS: Starting at ₹0.21 per SMS for India.
• MMS: Pricing varies based on region and volume.

4. SMS Magic

^{Best For: Salesforce users and businesses focused on integrating SMS and WhatsApp into their CRM workflows.}

SMS Magic is a multi-channel messaging service that allows organizations to engage with the public via text messages, WhatsApp, and more. Due to its integration and advanced analytics features, it's the perfect choice for companies actively using CRM systems.

Top 2 Features

• Multi-Channel Messaging: Engage with customers via SMS, WhatsApp, and other platforms.
• Advanced Analytics: Gain insights into campaign performance with detailed metrics.

Pricing Plans

• Starter Plan: $15/month (includes 500 messages).
• Growth Plan: $30/month (includes 1,000 messages).

5. CRM-Messaging

Best For: Businesses that rely heavily on CRM tools for customer communication need seamless integration.

CRM-Messaging is a category-specific platform that aims to link CRM applications and Messaging services, specifically SMS. It allows the business to implement general messaging integrated with the CRM for all client communications.

Top 2 Features

• CRM Integration: Directly connect with popular CRM tools like Salesforce and HubSpot.
• Automated Messaging: Schedule and automate messages for efficient communication.

Pricing Plans

• Basic Plan: $10/month for 500 messages.
• Premium Plan: $30/month for 2,000 messages.

6. WATI (WhatsApp Team Inbox)

^{Best For: Businesses that want to streamline customer communication on WhatsApp with a team-oriented approach.}

WATI organizes WhatsApp use in business communication through a group environment and automated workflow. It makes customer interactions faster and more well-arranged by allowing businesses to interact as a group.

Top 2 Features

• Team Inbox: Manage customer conversations on WhatsApp as a team with shared access.
• Automation Tools: Create automated replies and workflows to save time.

Pricing Plans

• Starter Plan: $40/month (includes 5 team members).
• Growth Plan: $60/month (includes 10 team members).

7. Gupshup

^{Best For: Enterprises and developers looking for a robust platform to manage high-volume, multi-channel communication.}

Gupshup offers all business text communication requirements under one roof, including SMS, WhatsApp, and social media presence. One of the most valuable features of Gupshup is that it provides conversational AI tools and complete APIs to engage customers on an auto-pilot basis.

Top 2 Features

• Conversational AI: Create interactive chatbots for customer service and marketing.
• Multi-Channel Messaging: Supports SMS, WhatsApp, and social media platforms.

Pricing Plans

• Pay-as-you-go: ₹0.18 per SMS in India (pricing varies for other channels).
• Custom Plans: Tailored pricing for high-volume messaging.

How Text Messaging Services Help Businesses Communicate Easily?

1. Instant Delivery Of Messages

• Text messages are immediate, so customers are provided with information within seconds.
• This is very useful when sharing new message content such as appointment reminders, OTPs, or a promotional offer.
• The speed of delivery increases customers' confidence and keeps business organizations relevant to their customers.
  
  

2. Personalized Customer Interactions

• Mobile text Messaging services enable organizations to create personalized text messaging according to client preferences, activity, or past purchases.
• Individualization enhances customers' self-feeling, promotes higher interest, and consequently surges conversion levels.
• Many organizations can quickly apply merge tags or segmentation to respect individual client details or pass certain information.
  
  

3. Two-Way Communication

• SMS is a two-way tool that implies a business and a customer engaging in a real conversation.
• This addresses issues such as questions, immediate assistance, or problems that can be sorted out quickly, which enhances the clients' experience.
• SMS is highly engaging to the level that it forms trust to grow a more customer-focused communication tactic.
  
  

4. Automation Of Alerts And Reminders

• Communication services for sociable networking allow organizations to perform regular notifications, including payments, appointments, and deliveries.
• Automating promises customers timely updates while saving businesses considerable time to focus on other important aspects of the enterprise.
• It also introduces fewer human errors, thus increasing efficiency in operations.
  
  

5. Multi-Channel Integration

• Most text messaging services are easily compatible with CRM systems, which means that business organizations can handle customer communication from a single platform.
• This integration ensures that there is no data Contradiction, speeds up and improves the workflow, and gives customers insight.
• In particular, they found that multi-channel allows for integrating SMS with other methods like Email or even WhatsApp.

Click Here To Read This Blog: How to achieve seamless data sync between Zoho and Salesloft.

Conclusion

Selecting an best text messaging service for business will improve communication, customer relations, and procedure productivity. From product delivery to personalized communication methods, text messages are still a boon for businesses.

Out of the options that have been considered, Hellosend remains the best option, as it is affordable and has an interface oriented towards any audience. So, what are you waiting for, give HelloSend a try. Click here now!