7 Best Automated Texting Service Apps For Small Businesses

What's the secret behind stronger customer engagement for small businesses? Recent study have found that 29 percent of recipients click on links in text messages to learn about current offers and any significant information about the new service or product launch.

In fact, automated texting services are the key to maximizing text message potential. These services let you send tailored messages at scale and help you reach your target customers by sending quick notifications and reminders.

This blog will cover everything you need to know. We'll also introduce you to 7 of the best automated texting service apps for small businesses, which can help them stay ahead in the competitive market.

Ready to dive in? Let's get started!

4 Reasons Why You Should Use Automated Texting Service?

Automated texting services offer small businesses an effective way to engage customers efficiently. Following are the four reasons why you should use automated texting services.

1) Personalized SMS

Personalized text messaging is key to building customer loyalty. Automated texting services make it easy for your business. Using customer data, you can craft messages tailored to their preferences, such as product recommendations or birthday offers.

2) Instant Communication

When time is critical, SMS delivers. Automated texting services ensure your messages reach customers within seconds. Whether you share urgent updates or appointment confirmations, instant communication keeps your business responsive.

3) Quick Delivery

Text messages don’t face the delays often experienced with emails or other channels. SMS bypasses spam filters and complex routing, ensuring near-instant delivery to your customer’s phone.

4) High Response Rates

With a 98% open rate, SMS leads the way in engagement. Customers are far more likely to read and respond to texts than other communication channels. Automated texts prompt quick action, whether replying to a survey, confirming appointments, or purchasing.

Top 07 Automated Texting Service Apps At A Glance

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Here's a closer look at the top 7 tools of automated texting services

1) HelloSend

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HelloSend provides the best automated texting service for businesses looking for personalized, fast, reliable SMS and MMS messaging. With its capability to send customized messages and quick updates, you can engage customers at the perfect moment, boosting high response rates and loyalty.

Its user-friendly interface and powerful CRM integration make HelloSend a top choice for businesses looking to automate communication effortlessly. You can try to book a demo to understand automated texting service free with HelloSend.

Whether you're managing promotions or appointment reminders, this tool helps you stay organized and in control of your messaging strategy effectively and with affordable pricing.

So, say goodbye to missed opportunities and pick HelloSend for your business today.

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Top 3 Features

1) Text Automation

Automation simplifies customer communication by eliminating manual tasks and ensuring consistent outreach across all touchpoints. And it provides the best text messaging service for business.

With HelloSend’s SMS automation features, you can set up scheduled and personalized messages like follow-ups, important reminders, and offers, freeing your team to focus on closing deals and improving services. 

2) Personalized Campaigns

HelloSend lets you schedule SMS campaigns and automate delivery at the most effective times for customer engagement. You can also launch your SMS marketing campaign with HelloSend. It is very easy. 

You can send bulk messages quickly to engage your audience and connect personally with customers through direct messages and reminders for effortless communication. To learn more about it, click here.

3) 1-on-1 Messaging

You can easily engage with your customers with personalized SMS messages. Moreover, you can build stronger relationships through targeted communication tailored to each customer. This approach helps increase customer trust and easily convert your target customers into leads.

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Integration 

You can easily integrate HelloSend with Your Favorite CRM. You can send your customers 1-1 sms, bulk sms, and automated SMS notifications. So, it is the perfect mass texting service app for your business.

Also, you don’t need to switch between different tools to send SMS to your customers. HelloSend sits right inside your CRM and works closely with any workflow you create.

HelloSend can be easily integrated with the following CRMs:-

• Zoho CRM
• Pipedrive

Click on Hellosend Integrations to learn more about 

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Pricing Plans

HelloSed packages offer flexibility and value. It is one of the most reasonable tools specially designed for any business looking for text messaging services for SMS or MMS.
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• Monthly: $15 per user/month - Min 3 users
• Yearly: $9 per user/month - Min 3 users

To learn more about it, please visit HelloSend pricing plans.

‍Pros:

• Easy-to-use platform with personalized messaging capabilities for effective communication.
• Offers integration with top CRM platforms.

Cons:

• Reporting features are basic.

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2) ClickSend
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ClickSend is an all-in-one messaging solution. Businesses can use the same platform to send SMS, MMS, and emails. Its clean and simple design and flexible APIs will suit any organization that needs to handle multiple communication channels.

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Top 3 Features

1) Multichannel Integration

ClickSend supports SMS, email, voice, and more, giving businesses multiple ways to reach customers. You can manage all channels from a single platform, improving workflow efficiency. This integration allows for seamless transitions between communication types.

2) Automation Workflows

ClickSend allows businesses to automate communication tasks across multiple channels by offering mass text messaging services for business. You can set triggers for message delivery, reducing manual intervention. This ensures timely communication, especially for recurring tasks like billing reminders.

3) SMS-to-Email

With SMS-to-email functionality, ClickSend forwards SMS replies directly to your email inbox. This allows businesses to manage SMS conversations alongside other email communications, helping teams stay organized by consolidating multiple communication streams.

Pros:

• Multichannel support offers greater communication flexibility, including SMS, email, and voice.
• Provides SMS-to-email integration, making message management simpler.

Cons:

• Pay-per-message pricing can become expensive for businesses with high message volumes.
• The interface may feel overwhelming due to the number of features available.

Pricing Plans

• SMS: Starting at ₹0.21 per SMS for India.
• MMS: Pricing varies based on region and volume.

3) TextMagic

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TextMagic is an open text messaging interface ideal for businesses intending to send group text messages or monitor two-way communication.

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Top 3 Features

1) Delivery Tracking

TextMagic provides real-time tracking to ensure that messages are delivered and read. Businesses can monitor campaign performance and identify issues in message delivery. This transparency helps improve message timing and success rates.

2) List Segmentation

With TextMagic, you can segment your contact lists based on criteria like customer behavior or demographics. This feature allows for targeted messaging that increases engagement and conversions, allowing businesses to send more relevant and personalized campaigns to their audience.

3) Campaign Automation

TextMagic automates repetitive tasks like follow-ups and also provides a mass text messaging service. You can schedule campaigns in advance and track their progress in real time. This feature boosts productivity by reducing manual workload.

Pros:

• Real-time delivery tracking ensures transparency and efficiency in message campaigns.
• A simple user interface makes it ideal for small business owners without technical expertise.

Cons:

• Advanced automation features are limited.
• International messaging costs can be higher than local rates.
  
  

Pricing Plans

Starting: $0.04 per SMS (costs vary by country).

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4) CRM-Messaging

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CRM-Messaging is a category-specific platform that aims to link CRM applications and Messaging services, specifically SMS. It allows the business to implement general messaging integrated with the CRM for all client communications.

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Top 3 Features

1) CRM Integration

CRM-Messaging integrates seamlessly with CRM platforms, improving lead management. Businesses can send messages directly from their CRM, reducing the need for separate tools. This feature enhances productivity and keeps customer data centralized.

2) Message Personalization

The tool allows businesses to send personalized texts using customer data from the CRM. Personalized communication improves engagement and helps build long-term relationships. You can customize messages based on name, purchase history, and preferences.

3) Lead Management

CRM messaging helps businesses manage their leads by automating communication workflows. You can set automated follow-ups and reminders to stay in touch with prospects. This feature ensures no lead is left unattended, improving sales efficiency.

Pros:

• Excellent integration with CRM platforms to streamline lead and customer communication.
• Supports message personalization to enhance engagement and customer retention.

Cons:

• Custom pricing may lack transparency for small businesses evaluating costs.
• Limited public information on feature updates and customer support options.
  
  

Pricing Plans

• Basic Plan: $10/month for 500 messages.
• Premium Plan: $30/month for 2,000 messages.

5) SMS Magic

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SMS Magic is a multi-channel messaging service that allows organizations to engage with the public via text messages, WhatsApp, and more. Due to its integration and advanced analytics features, it's the perfect choice for companies actively using CRM systems.

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Top 3 Features

1) Sales Automation

SMS Magic automates communication for sales teams, including follow-ups and lead nurturing. Businesses can set automated text campaigns to engage leads at key points in the sales funnel, helping streamline sales efforts and improve conversion rates.

2) Lead Nurturing

The tool supports personalized lead nurturing through SMS campaigns. Businesses can send timely updates and offers to keep leads engaged. This feature increases the chances of converting prospects into paying customers.

3) Analytics and Reporting

SMS Magic offers detailed reports on campaign performance. Businesses can analyze metrics like open rates, delivery success, and engagement. This data helps refine strategies and optimize future campaigns.

Pros:

• Strong focus on sales automation, ideal for marketing and lead generation campaigns.
• Robust analytics and reporting features to track campaign performance.

Cons:

• Higher pricing may not be suitable for small businesses with tight budgets.
• Requires setup assistance for advanced workflows and automation.

Pricing Plans

• Starter Plan: $15/month (includes 500 messages).
• Growth Plan: $30/month (includes 1,000 messages).

6) Gupshup

Gupshup offers all business text communication requirements under one roof, including SMS, WhatsApp, and social media presence. One of the most valuable features of Gupshup is that it provides conversational AI tools and complete APIs to engage customers on an auto-pilot basis.

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Top 3 Features

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1) API Integration

Gupshup provides APIs that allow businesses to create custom messaging workflows. This feature is helpful for companies needing tailored solutions for large-scale communication. It enables seamless automation and integration with internal systems.

2) Chatbot Support

Gupshup supports AI-powered chatbots to automate customer interactions. Businesses can use chatbots to handle FAQs, bookings, and customer service queries. This reduces manual workload and provides 24/7 support to customers.

3) Multi-language Support

Gupshup enables businesses to send messages in multiple languages for global communication. This feature is essential for companies with international customer bases. It ensures that messages are relevant and accessible to diverse audiences.

Pros:

• Offers global messaging with multi-language and chatbot integration features.
• Highly scalable, suitable for businesses expanding into international markets.

Cons:

• API setup may require technical expertise, which could be challenging for non-technical users.
• Support response times may vary depending on the plan level.

Pricing Plans

• Pay-as-you-go: ₹0.18 per SMS in India (pricing varies for other channels).
• Custom Plans: Tailored pricing for high-volume messaging.

7) Salesmsg

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Salesmsg is an ideal solution for two-way texting, as it has a simple user interface. It works well with tools like HubSpot, Salesforce, and Zapier, making it suitable for businesses that have already established their work with these tools.

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Top 3 Features

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1) Real-time Texting

Salesmsg focuses on real-time two-way texting, allowing businesses to respond instantly to customer inquiries. This feature improves engagement and enhances the customer experience. It’s beneficial for support teams handling urgent queries.

2) Call Forwarding

Salesmsg includes a call-forwarding feature that redirects incoming calls to your preferred number. This ensures that no customer communication is missed. It helps businesses maintain a professional and responsive presence.

3) Contact Syncing

Salesmsg allows seamless syncing of customer contacts across platforms. This keeps contact information updated and eliminates the need for manual data entry. It helps streamline workflows and reduces the risk of errors.

Pros:

• Real-time texting and call forwarding ensure prompt communication with customers and leads.
• Integrates well with CRMs, enhancing productivity and reducing manual tasks.

Cons:

• Subscription pricing may be on the higher side for smaller businesses.
• Some users report occasional delays in syncing contacts and messages.

Pricing: Starts at $25/month for 500 messages.

How To Choose The Right Automated Texting Service?

Choosing the right automated texting service can make or break your customer communication strategy.

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So, you can consider the following points before selecting any automated texting service for your business:-

1) Check Features

• Look for a service that offers features adequately aligned with your business needs. Essential features include personalized messaging, message scheduling, and real-time tracking.
• Advanced features like two-way messaging and templates can save time and boost engagement. Evaluate feature flexibility to ensure the service grows with your business.

2) Personalization Options

• Personalized messages perform better by making customers feel valued. A good service should let message customization based on customer data, such as names and preferences.
• Personalization boosts open rates, engagement, and conversions. It allows you to build stronger customer relationships through tailored communication.
  

3) Message Automation

• Automation lets you send messages at the right time to the right customer. Look for features like campaigns, scheduled messages, and automated responses.
• Automation boosts consistency and provides timely customer communication. It helps scale your efforts without additional resources.
  

4) Ease of Integration

• The service should easily integrate with your existing tools, such as CRMs. Easy integration saves time and improves your working efficiency.
• An integration helps automate workflows and reduce multiple tasks. Check if the platform supports API integration for custom requirements.
  

5) Delivery Speed

• Fast message delivery, such as promotions or reminders, is important for time-sensitive communication. Delays can lead to missed opportunities and frustrated customers.
• Pick a service known for high-speed delivery with minimal message failures. Reliable delivery builds trust and keeps your customers engaged.
  

6) Affordable Pricing

• Pricing should fit your budget without compromising on features. Many services provide pay-as-you-go or subscription plans, so choose based on your messaging volume.
• Review contract details and pricing terms carefully to avoid hidden fees. A reasonable pricing model connects sustainable communication for small businesses. So, pick affordable messaging solutions tools always.

Conclusion

The perfect automated texting service app can change how your business communicates with your customers by saving time and boosting efficiency.

Whether it's automating reminders, sending promotions, or providing real-time support, these apps simplify customer engagement and boost operations. Each solution we discussed offers unique features tailored to different business needs.

An app like HelloSend may be an excellent fit for affordability and ease of use. This tool is easy to use and easy to install for any business.

So, don’t wait—start exploring an automated text message service today and upgrade your business communication! Try now!

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